A Chrome Sidebar Pulls Customer Context Without Opening the Portal

Support agents can see the customer’s phones, orders, and app details right beside the ticket instead of jumping into the main portal.

The Problem

Support agents were wasting time context switching. To solve one ticket, they had to leave the support system, open the portal, find the customer, inspect phones and orders, and hunt for app/version details before they could even start solving the issue.

What Was Built

A Chrome sidebar that reads the ticket, identifies the customer email address, queries the backend and database, and presents the exact customer context the support agent needs right next to the ticket. That includes customer information, phones, orders, and searchable app/version details. The sidebar itself does not use AI. It was built and deployed with AI assistance, and the secure backend it relies on is deployed on DigitalOcean.

Where AI Sits in the Workflow

AI was used to build and deploy the system, including the secure backend workflow, but the sidebar product itself is not doing AI inference for the support agent. The human support agent uses the surfaced customer context to solve the problem faster. The tool supports the agent; it does not replace them.

Tools Used

Chrome sidebar

WordDeploy

DigitalOcean backend

The Result

Agents solve issues faster because the customer context is already assembled beside the ticket instead of hidden behind multiple portal lookups and searches.

Key Insight

A lot of support speed comes from removing context switching, not adding more intelligence to the ticket itself.

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